Descrição
Senior Manager, Remote Professional Services (M9) - PANAMAIt takes something special to drive the development and implementation of new and exciting products and services. Thats a job for our Services Project and Program Management team within Professional Services. The team works closely with sales, customer service, partners, customers, and other technical support groups and cross-functional teams. Together, they manage the lifecycle of highly complex, high-risk projects - from design to delivery.
Join us to do the best work of your career and make a profound social impact as a Sr. Manager on our Remote Professional Services team based in Panama City, Panama.What youll achieveAs a Senior Manager, you will be responsible for leading and manage a group of service delivery professionals and helping define delivery management core processes and improvement opportunities. As a Dell Professional Services team member, the Senior Manager is an experienced thought leader who drives customer satisfaction and business results delivering value to our customers. You will: Manage and lead a technical team of Service Delivery professionals, including Managers, technicians and across our enterprise portfolioWork closely with other technical leaders focused on Pro Deploy servicesCoordinate the activities of technical solution team members to meet contract obligations within service levels and costsMaintain awareness of all service matters and manage customers during high priority escalationsMonitor service delivery and provides coaching, counseling, and motivation to maximize employee performance and growthTake the first step towards your dream careerEvery Dell Technologies team member brings something unique to the table.
Heres what we are looking for with this role: Essential Requirements years of experience in Service Delivery roles, with a strong history of executing and completing complex projectsExperience in stakeholder management, working with field leaders and customers in the region to uphold high standardsExperience leading a team of managers, technical personnel and/or IT professionalsKnowledge of 2 or more of the following technologies: Servers, Switches, Storage (i.e. PowerStore, Unity), hyper-convergency (VXRail), Data Protection, or Networking (Dell, Cisco, etc.).Advanced English proficiency (Verbal and Written)Desirable RequirementsPortuguese proficiencyMasters Degree in Business (MBA) or Project Management Certification (PMP, CAPM, etc.)ITIL CertificationHeres our story; now tell us yoursDell Technologies helps organizations and individuals build a brighter digital tomorrow. Our company is made up of more than, people, located in over locations around the world. Were proud to be a diverse and inclusive team and have an endless passion for our mission to drive human progress.Whats most important to us is that you are respected, feel like you can be yourself and have the opportunity to do the best work of your life -- while still having a life.
Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages. Read the full Equal Employment Opportunity Policy here.