Descrição
Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.
Position Summary:
What do we need to do to offer the best follow up to our operations and customer services process and at the right moment, so we can offer our customer the best user experience?
The E-commerce Operations and Customer Service Rookie teammate is accountable for updating and sharing key reports to guaranty visibility and control of operations across Ecomm websites across LATAM region.
Qualifications (Knowledge, Skills & Abilities):
Includded but are not limited to the following:
- Bachelor degree student.
- Experience will Office Package, especially Excel and power point.
- Experience, in process mapping, operations or Customer Service with preference on Ecommerce channel. Is a plus.
- Familiarity with Ecommerce platforms (Sales Force Commerce Cloud - SFCC preferred). Is a plus.
- Fluent in Spanish, English. Portuguese is a plus.
- Experience working with multiple regions is a plus.
Essential Duties & Responsibilities:
- Design, update and share operative and customer service reports for O&O sites of LATAM based on stablished cadence.
Ensure that all sheets are correctly setup and displaying accurate information.
Own the return process, running needed reports and reviewing status with operations for each O&O sites in LATAM.
Follow up during the week to ensure advance in tasks.
Adjust the Monthly/weekly reports.
Monitor Order flow checks between Site and ERP, trouble shooting and It support request for O&O LATAM sites.
3 times per week, also including failed but paid, and verifying vs Adyen. Also exported not confirmed.
Provide information about business performance and take notes in running the business meetings to share it for weekly DTC report.
Responsible to provide evidence to banks and antifraud vendors in order to defend chargeback cases for O&O LATAM countries.
Responsible to inform Sitel of Ecom Bulk orders product availability, to support the up-sale program.
Accountable for adjustments in customer service, Shipping and payment methods displayed on the policy area of sites.
Owner of the invoice request process, downloading from Edicom portal the PDF and XML when Call center request it.
Audit the OXXO refund process to ensure no delays in OXXO refunds. To avoid having refunds of previous months.
Act as a team player with other Ecommerce counterparts, following suggestions and recommendations from acquisition, retention, supply chain, accounting & analytics teammates.
Education And / Or Experience:
Other Requirements:
- Inspired Leadership. Articulates a compelling vision and the roadmap to success; adept at aligning and empowering a diverse set of teammates and stakeholders
- Team Player. Loves being part of a team, both leading and serving; demonstrated deep commitment to colleagues; highly effective in a matrix environment
- Humble & Hungry. Confidence without arrogance; driven to continually “up their game" regardless of prior successes
- Unparalleled Integrity. In good times and bad, lives the UA Way; takes ownership for mistakes; delivers tough messages directly; doesn’t “back-channel”
- Action Oriented. "Can do" and "does do" attitude; authentically engaged with people and situations
- Accountable. Commits to stretch goals and delivers; holds self and team to highest performance standards
- “Gets” Under Armour. Passionately embraces the challenge and effort to keep UA unique; committed to go the extra mile to build/protect the brand
Relocation:
Learn more about Under Armour’s COVID-19 response and Teammate vaccination policies here.