Descrição
About Us:
We are currently looking for an Operations Manager in our Hygiene and Pest Control space in Kwa-Zulu Natal, to oversee the daily workings of the organisation's operations. Responsible to maintain a high-quality standard of organisation's deliverables in line with site specific SLA’s. Responsible to manage client relations, perform cleaning and equipment inspections, support and develop the site management. Ensure sites are managed according to budgeted costings and growth targets. As the leading integrated facilities solutions provider in Africa and the Middle East, operating in over 28 countries, with over 40 000 employees, the Tsebo Solutions Group enables businesses to optimize their efficiency and productivity, and become more successful. We take responsibility of our customers’ non-core activities outside of their expertise, empowering them to focus on their core business. Our local expertise, global standards and innovative cross-divisional solutions, such as catering, cleaning, facility management and security, give us the edge to optimize our customers non-core operations, allowing them to enjoy reduced cost, risk and complexity. Tsebo Cleaning Solutions a division of Tsebo Solutions Group is now the third largest cleaning provider in South Africa with over 150 contracts across the country and a staff compliment of over 12,000 cleaning professionals. We provide hospital-level cleaning services, no matter the environment - a heritage that translates into a service ethos and cleaning standards of the very highest quality
Duties & Responsibilities:
Operations and Service Delivery - Act with utmost urgency when attending to any client request.
- Best allocate the resources of the contract to achieve maximum cleaning output. Where the SLA stipulates resource requirements, these must be adhered to. Output based contracts must be managed efficiently.
- Ensure work schedules/job cards are in place for each position and relevant to site
- Ensure consistently high service standards are maintained for all services in scope with regular site visits and inspections.
- New units to be opened according to company policies and procedures and Tsebo standards are implemented. Communication
- Regular client meetings with at least one formal documented client meeting per month to ensure client needs are understood and expectations are met
- Responding to clients and management request timeously and providing necessary action required.
- Ensure monthly completion of reports required for specific services as agreed with clients. This may include inspection and walk about reports, reports on training performed, reports on client maintenance matters that were reported by management and/or completion of client monthly surveys. It may also include client specific requirements.
- Responsible toffectively communicate and filter company information to contract managers who needs to filter down to their staff.
- Responsible to regularly keep your line management informed of pertinent issues relating to your contracts. Labour Management
- With reference to recruitment and new appointments, policies, procedures and deadlines to be adhered to.
- Operations managers are responsible to approve salaries.
- Operations managers are responsible to ensure that PCO’s abide by the company disciplinary code and that this is consistently applied.
- Operations managers are responsible to represent the company during ccma cases and union meetings as required.
- To hold regular performance appraisals with all management staff reporting to you, identify areas for development and training needs. Health and Safety
- Ensure that all OHS act (Occupational Health and Safety) requirements are adhered to for site specific requirements in line with company policies, quality programmes and legislation. Unit Finance
- Ensure the Hygiene & Pest control division is operating within the budgetary guidelines with reference to labour, capital asset depreciation and maintenance, chemical and consumable spent and other expenses
- Ensure that only accredited suppliers and approved products are used
- Compile accurate budgets and forecasts in line with company deadlines
- Ensure correct billing and analysis of monthly financial results during financial sign off of trading accounts to identify any problematic areas and pro-actively take appropriate corrective action. Provide correct and valid reasons in unit finances along with the necessary recovery within a reasonable time period.
- Actively manage unit leave liability and leave plans according to company policies and targets. Check that leave balances reflects correctly on the company reports.
- Continually identify potential of additional business within existing contracts and One-off cleaning opportunities. General
- To constantly be aware of current trends and new innovation in the industry and make suggestions how these could be implemented in the business.
- To maintain a high standa