Descrição
Currently we are searching for a Customer service representative for Johannesburg, South Africa.
Responsibilities of this Post:
Listening to customer concerns and providing information, answers, or responses.
Ensuring customer satisfaction.
Obtaining and correctly capturing of customer information.
Handling customer complaints and processing returns/queries effectively.
Reviewing and making changes to customer accounts where applicable.
Identifying opportunities to up-sell other products and services.
Keeping records of customer interactions.
Requirements of this Post:
Grade 12.
Tertiary Qualification is an added advantage.
Three years’ experience as Customer service representative.
Proficient in MS Office and MS Outlook.
Dynamic, hard-working, pleasant personality, self-disciplined & self-motivated.