Sus Resource Manager

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.

We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work.

The team you'll be part of

Plans and executes technical tasks requiring specialist skills in own professional area. Works independently with the responsibility for solving customer projects, cases or other requests and reporting according to processes. Identifies and solves technical problems. Shares knowledge in own professional area.

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers and disruptors push the limits from impossible to possible.

What you will learn and contribute to

In this role, you will lead and facilitate the organizational unit, with the full responsibility of all personnel management aspects. Will ensure operational efficiency and right focus by connecting business issues and organizations operating procedures, and drive customer satisfaction proactively in your own area.

Overall management the SW Upgrades and Advance Service team in order to ensure delivery expectations for the Customer Support Core Products.

As SUS/AdvSrv Resource Manager you will:

• Resource demand planning / allocation / fulfillment and gap analysis for the supported products.
• Ensure resource availability (Capacity and Competent) for the supported products.
• Responsible to own and maintain cost center financial planning and SPC planning of the SUS team.
• Support, manage and drive improvement actions related to account/project specific escalations from competent resource availability.
• Support and deploy tools and transformation initiatives within the team.
• Support and execute GC strategic programs and initiatives within the team.
• Accountable for utilization and career development of the resources within the CS CNS Core Products.
• Develop competence of direct reports according to business and operational needs;
• Motivate and engage the team, targeting for optimal performance;
• Manage all people-related aspects, such as Objective Settings, Performance evaluation, Personal Development Plan, 1 in 90 discussions, and Annual Compensation Plan;
• Recruit and onboard new hires.
• Explore the potential for all types of automation and analytics

Your skills and experience

For this role you will need to have:

• A degree in Telecommunications Engineering or proven experience in the field,
• Leadership skills,
• Good Communication Skills,
• Result-oriented and Business-driven mindset,
• A team player mindset
• Having 5-8 years relevant experience.

It would be nice if you also have:

• An Innovative mindset, excited to explore new technologies and services,
• Very good inter-cultural capabilities,
• Organizational skills
• Exposure to Nokia Products in Mobile Core Networks.

What we offer

Nokia offers flexible and hybrid working schemes, continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark
• LGBT+ equality & best place to work by HRC Foundation

At Nokia, we act inclusively and respect the uniqueness of people.

Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status or other characteristics protected by law.

We are committed to a culture of inclusion built upon our core value of respect.

Join us and be part of a company where you will feel included and empowered to succeed.