Descrição
Department Name: US Cruise
Reports to: US Cruise Manager
Scheduled Days/Hours: Monday to Sunday, 2pm to 2am
About This Job:
As Sales Supervisor, you will be responsible for developing employees to ensure they achieve operational and sales results while meeting sales, quality, and attendance objectives. You should be a resident in Portugal.
Responsibilities:
- Responsible for driving sales
- Motivate sales staff by effective coaching, leading, and offering support
- Accountable for the implementation and administration of arrivia policies and procedures
- Effectively coach and provide feedback to sales team members
- Monitor staff calls and provide coaching and education daily. Ensure accuracy in such transactions, and adherence to quality customer service standards
- Conduct sales calls to members regularly to show staff how to present membership and effectively close sales
- Assist staff members in closing sales
- Resolve escalated customer issues
- Disseminate information on project targets and performance to management and employees
- Lead and develop team members by setting expectations, regularly reviewing work performance, and providing development opportunities
Qualifications/Requirements of the Position:
- Experience in a call center sales environment
- Leadership/sales management experience
- Demonstrated experience achieving sales objectives
- Proficiency with MS Office Products such as Outlook, Word, Excel, and PowerPoint
- Degree in business or related discipline preferred
- Knowledge of arrivia products and services
Additional Benefits
- Base salary + 2 extra months of salary
- Food allowance (average of 150€/month)
- Sales incentives
- Private health insurance
- Employee Assistance Program
- Travel & Lifestyle Discounted Rates and Benefits
- Volunteer Time Off
- Inclusive Family Benefit
- Professional growth
- Awards and recognitions
- Multicultural international environment
Who We Are:
Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we're a merger of three powerhouse brands (in case you've heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.
We're focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We're on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.
Our Core Values:
Here at arrivia we
- Stay Curious - Explore new challenges and make space to learn, grow and improve
- Keep it Real - Earn trust through open, honest and clear communication
- Own it - Seek ways to make an impact and take action.
- Win Together - Create a culture of connection and inclusion where everyone can be their best
We believe in bringing your whole self to work every single day. We accept people for who they are, and are proud to consider everyone on an equal opportunity basis without regard to race, color, religion, sex, gender, gender identity or expression, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor.