Descrição
Company description
The IKEA vision is to create a better everyday life for the many people. We do this by offering a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible can afford them. We operate in Singapore, Malaysia, Thailand and Philippines - and have an ambitious expansion plan to bring a little bit of Sweden to new markets in the region. We are part of the Ikano Group of companies and the only IKEA franchisee owned by the Kamprad family that founded IKEA.
We also develop, own and operate Shopping Centres that are anchored by IKEA and create walkable communities by including residential, office and other types of real estate in our development plans.
We work towards making sustainability a natural part of our everyday work. We are active in our communities, driving and supporting social initiatives that benefit children, women and the environment.
Job description
About the job**
We want to fill this position with a customer-focused enthusiast who can support us in securing the IKEA brand and our overall vision of “creating a better everyday life for the many people”.
Your assignment
- Responsible for contributing and being an active member in the tactical approach to the online payment gateway and payment methods by collaborating with co-workers within the team and external stakeholders.
- Research and analyse customer transactions by following daily controls to detect monitor and investigate fraud cases to determine the likelihood of fraud, to draw conclusions and share findings.
- Be proactive in maintaining the third-party fraud system in alignment with investigations to ensure the protection of future transactions and profitability and work directly with the payment providers and Payment Specialist to ensure the likelihood of fraud is prevented.
- Report fraud, chargeback, risk management success factors and other key performance indicators as required and develop a fraud database for ensuring accuracy and quality of data.
- Research and analyze legal implications in the field of E-Commerce in the designated countries and report your findings to key stakeholders.
- Ensure that changes to national legislations (eg. PCI, Data Protection, VAT, etc.) are implemented timely manner to ensure operational compliance
- Analyse benefits, costs and investments and develop business cases for any initiatives and/or projects to benefit developmental growth for the scope of tasks with the aim of securing long-term profitability for the organization.
- Investigate and successfully manage identified risks within the appropriate timescale to minimize the losses and risk to the profitability and financial security of the E-Commerce channel while ensuring full business compliance.
Qualification
Your profile** - You have at least 2 years of experience in a role which focussed on fraud detection and prevention with a strong understanding and knowledge of corresponding legislature.
- Expert knowledge of payment gateways and anti-fraud procedures with a central focus on all available payment options (eg. credit card, IPP, bank transfer, etc.)
- Knowledge of fraud risk prevention tools including sourcing of new solutions
- High competency and knowledge of data analysis, investigation and reporting with an eye for detail and trend recognition.
- Up to date industry knowledge relating to fraud and fraud prevention.
- Expert knowledge of national fraud patterns and pertaining national laws.
- In-depth insight into and knowledge of payment methods, processes, systems and payment service providers.
- Ability to work on an operational and tactical level.
- Strong ability to analyse financial figures and translate them into business needs and decisions.
- Ability to make things happen with flexibility, speed and simplicity
- Ability to network and interact effectively with different people and situations
- Ability to identify and structurally communicate current trend and risks, as well as to highlight improvement opportunities
**More Information