Descrição
job Opportunity: ERP Technical Support
Job Type: Full Time
Job Location: Doha
Experience: Minimum two years' experience.
Preparation period: 3 months.
Contract period: 1 year able to be extended upon performance.
Job Description:
- Provide highly qualified resources to deploy such solutions including implementation, training, and support.
This position requires self-initiative, ownership, excellent listening skills, motivated to provide exceptional customer service from inception to resolution for each issue, commercial sensitivity, responsiveness, collaboration, technical support expertise, and business acumen.
Duties and Responsibilities:Implementation
- Software Installation
- Act as primary technical point of contact for the customer and Project Management staff during the implementation process for complex implementations.
- Data migration and testing.
Technical Support - Take ownership of customer issues reported and see problems through to resolution
- Research, diagnose, troubleshoot and identify solutions to resolve customer issues.
- Upgrade or migrate the software
- Troubleshooting, data recovering and reinstalling Software.
- Providing procedural documentation and relevant reports.
- Provide prompt and accurate feedback to customers
- Bachelor degree
- Good knowledge of different finance module (GL, AP & AR), Supply Chain and project management
- Good Knowledge of SQL queries, Oracle
- Understanding of common support metrics, available tools, and typical industry standards for excellent support
- Strong troubleshooting and multi-tasking skills.
- Working continuously on a task until completion (or referral to third parties, if appropriate).
- Good in English, spoken and written.
- Very good presentation and interpersonal skills required.
Job Types: Full-time, Contract
Job Types: Full-time, Permanent