Descrição
An excellent opportunity has become available for a Customer Service Representative (5 month contract). The position is based in Pretoria East. The Customer Service Representative is to ensure good customer service by attending to customer requests providing information, guidance, and assistance to ensure customer satisfaction. To do well in this role you need to be able to assist clients who are sometimes frustrated, be able to remain calm and reassure the client that they will be assisted.
Requirements:
- Matric
- 1 year working experience in customers services.
- Good communication skills in English.
- Ability to work under pressure.
- Must be able the handle high call volumes.
- Energetic, Positive and self-starter kind of person.
- Ability to speak French or German will be considered as an added advantage.
Responsibilities:
- Providing help and advice to customers using your organization’s products or service
- Investigating and solving customer’s problems
- Keeping accurate records of discussions or correspondence with customers
- Knowing our products inside and out so that you can answer questions
- Producing written information for customers
- Producing statistical information to management for product and service complaints
- Any other duties assigned to you by your manager or a manager who is authorized to do so
- Distinguish between urgent and import tasks, planning daily tasks
- Taking care of administration regarding customer/service provider refunds when approved by management (I.e. exchange or replacement of parts)
- Give reference numbers when applicable
- Create appropriate documentation per call, for example. Exchange notes, delivery notes Customer service reports and miscellaneous. Arrange P/O and S/O invoicing
- Assist with stock availability towards customers for sales & warranty claims
- Create waybills and send waybill numbers to customers via mail
- Schedule calls a week in advance if possible & inform customers upfront. Being flexible with schedule for technician to assist customers when urgent
- Data capturing & filing of documents and reports
- Follow-up and courtesy calls to customers from master log
- From time to time will be required to perform duties not associated with your position referred to above and including reasonable directions/instructions of manner, time, and place
Salary: Market related