Descrição
Roles and Responsibilities
Continuous Learning
- Proactively on keeping up-to-date on changes in the marketplace, impacting customers using social learning
- Regular one-on-one sessions with Sales & Program Managers to review improvements, trends, and performance
Lead Qualification (Qualify)
- Respond to customer inquiries with qualifying questions for possible opportunities
- Efficiently and correctly understand if the customer is valid/ready to purchase.
Generate new opportunities through participating in chats, calls, web forms, social media and callbacks - Handling Inbound & Outbound calls
- Liaise with existing customers in order building more pools of potential customers.
- Interacting with Business Development Representatives (BDR) with regards to potential customers.
Opportunity Management (Develop & Close)
- Have relevant conversations with the customer and partner stakeholder(s) to ensure that the customers' needs are solutioned into customer products, services, and licenses
- Engage with the customer, partner and other resources to accelerate opportunities and bookings.
- Maintain a healthy, accurate pipeline by making regular updates to the opportunity related to the customer needs and the solution
- Review and listen to feedback on weekly performance and deliver observational feedback on the customer experience
Requirements:
- Sales experience in technology.
- Proficient in Mandarin or Cantonese.
- Ability to multi-task and be resourceful at resolving problems.
- Strong communication skillset that allows the, to be influential but not forceful.