Descrição
Provide complex case management technical support
- Management of claim intake and customer ser vice center
- Oversee incoming problems/complaints and respond to employer and employee questions
- Oversee quality control and audit functions within the claim department
- Provides support to all litigation processes that may occur during the course of claims management
- Work hand in hand with Claims Operations Managers in making independent decisions, which have major day-to-day impact in the area of responsibility.
- Bachelor’s degree holder
- Must have at least 12 years overall experience in BPO Operations
- Must have at least 5 years of experience in managerial role
- Strong written and verbal communication in Mandarin and English languages
- Must have strong contact center background
- Must have an experience in handling multiple stakeholders
- Strong interpersonal and Communication skills with all levels of employees and clients
- Innovate / Disruptive and can motivate employees effectively