Descrição
Do you want your voice to be a helping hand and have a positive impact in someone’s life? Then, join Bosch as a Service Operator (Elevator Emergency Line).
As a Service Operator (Elevator Emergency Line), you will be the first point of contact for passengers trapped in our Clients elevators, in the Danish market.
Your contribution to something big:
- Manage incoming client contacts and escalations with compassion and proactivity, in order to prioritize their needs and provide unique solutions to problems. Types of queries :Trapped passenger Calls / Call backs / General inquiries / Alarms and REM / Mechanic calls.
- Handle trapped people in elevators to ensure their release, coordinate with technicians for repairing and providing maintenance for elevators and coordinate with local authorities for urgent situations. Process both client-generated and internally generated service request tickets, within specified delivery times.
- Administrative support to certify client details, and alter any incorrect information within our stakeholder’s client database.
This is a non-technical role; E-view image broadcasting for emergency situations may be required.
24/7 service with 3 different shifts available**:
Day (07:00-16:00)**:
Evening (15:00-00:00)**:
Night shift (23:00-08:00)**
Qualifications:
Language fluency (mandatory): Danish;**
- English basic ( B1) for internal team communication;
- High School Diploma or Secondary School Completion Equivalent;
- Minimum of a year’s experience in a Customer Support or client facing role, in a multi-national environment (preferable);
- Basic knowledge / IT literacy, as well as elevator technology;
- Adaptable to working alongside the time zone and calendar of local stakeholders.
Additional Information:
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
**Success stories don´t just happen. They are made...