Cost Monitoring Sla Coordinator Officer (6 Months'

COST MONITORING SLA COORDINATOR OFFICER (6 MONTHS' CONTRACT) (JOB NUMBER: 2202GMOCM9960)

About the job

Within ITO Operations, the Strategy and Cost Monitoring team is in charge of consolidating and providing visibility on ITO Operations worldwide HC and Cost evolution, amongst other responsibilities. This includes an oversight on the service level agreements across Operations

Your Main Activities Are
- Work in collaboration with ITO Operations Management and other relevant stakeholders on SLA aspects. This includes, but is not limited to:

• Administrate the overall process of documentation of services provided from its inception to validation & signature (eg. Validate the type of document to produce (Service Level Agreement, Master Services Agreement, etc); Coordinate the drafting of documentation with the other parties; Determine the invoicing mechanism required in coordination with Tax & Finance departments; Follow the validation process; Archive the final documentation signed in ITO SLA repository tool;
• Administrate the overall process of existing documentation review (eg. launch and coordinate the documentation review; Coordinate the budget exercise for Services Sold (Managed perimeter) in collaboration with concerned managers and relevant stakeholders; Governance Review: Review/ Audit Governance Committees ; Ensure all soft copies of the Outsourcing Agreements are archived in in ITO SLA repository tool
• Ensure the Global Operations Outsourcing Coordination (Ensure all Outsourcing Services are currently covered by an SLA or OLA; Share and maintain Service Level Management Group Workflow Guidelines for all the Service Level Coordinator teams within Operations scope; Creation of Quarterly/yearly controls for the revision of SLAs; Ensure all Outsourcing Invoices are currently covered by an updated SLA; Perform a yearly cartography to ensure the document template and description of services is up to date; Creation and Maintenance of an Outsourcing Dashboard to control the existing document stock and for reporting purposes;
• Contribute to the continuous improvement and industrialisation of the process
• Consolidate and produce ITO Operations reporting as and when required
• Perform, facilitate and/or implement ad hoc requests by ITO Operations Management

Profile and Skills to Success

• Bachelor Degree in Business Management, accounting, etc
• Fluency in English
• Organisational skills
• Analytical Ability
• Communication skills - oral & written

Why joining BNP Paribas?
- Leading banking institution

BNP Paribas is a leader in the Eurozone, and a prominent international banking institution with strong roots in Europe's banking history. It has a presence in 68 countries, with around 193 000 Employees - including more than 148 000 in Europe.
- Our presence in Portugal

Since 1985, BNP Paribas was one of the first foreign banks to operate in the country. Today, the Group has around 6.500 employees across several entities operating directly in the territory, offering a wide range of integrated financial solutions to support its clients and their businesses.
- International reach

Thanks to its international presence and regular and close collaboration among its different entities, BNP Paribas has the resources to support all clients with financing, investment, savings and protection solutions that help make their projects a success. BNP Paribas holds key positions in its three core operating divisions: Domestic Markets and International Financial Services for retail banking and specialised financial services, and Corporate & Institutional Banking for corporate and institutional clients.

In its Corporate & Institutional Banking and International Financial Services activities, BNP Paribas also enjoys top positions in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific.

• Diversity and Inclusion commitment
• In case you are selected for this role, further documentation will be requested to support your hiring process.

Primary Location: PT-11-Lisbon

Job Type: Fixed Term
Job: OPERATION PROCESSING
Education Level: Bachelor Degree or equivalent (>= 3 years)
Experience Level: Indifferent
Schedule: Full-time