Customer focused** - Make service excellence a primary focus of one's actions; effectively meets service excellence; develops and sustains positive and productive service excellence; and takes responsibility for service excellence and loyalty.
Builds trust** - Interacts with others in a way that gives them confidence in one's intentions and those of the organization.
Influencing others and facilitating decisions - Uses appropriate interpersonal styles and communication methods to gain acceptance of products, service, or ideas from prospects and guests (customers).
Collaboration and partnering - Identifies opportunities and takes action to build relationships between individuals, teams, departments, units, or organizations to help achieve business goals.