EMPREGO

Training Quality Manager - French and German Speaker

Webhelp Braga-Braga, Portugal

About Webhelp

Webhelp *is a French multinational BPO company that is making business more human for the world’s most exciting brands. By *choosing Webhelp you will be part of a family of over 100,000 game-changers from more than 140 locations in 55 countries.

Join us at *Webhelp Portugal *and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:
As Training Quality Manager, you will be responsible for developing the quality policy aspects of the project and implementing the continuous training plan, ensuring compliance with the objectives.

As a Training Quality Manager, you will:

  • Ensure of all the Webhelp and customers training to 100% of the workforce
  • Analyze the difficulties encountered and set up corrective actions
  • Evaluate daily key performance indicators (KPI) and develop improvement needs
  • Increase team competencies con processes and client tools
  • Inspire, manage, and motivate your team to innovate and make a difference
  • Enhance the goal of quality support by providing coaching sessions to the direct reports and focus on improving customer satisfaction

  • Ensure Quality and Training staff constantly meet the required level of expertise
    We are looking for:

  • Native or Proficient in French and German (C1):

  • Minimum 2-3 years of experience in a similar function preferably in a Call Center environment

  • At least 1 year of team management experience
  • Analyze and solve moderately complex problems
  • Proficient in MS office tools
  • Excellent verbal, written, and interpersonal communication skills
  • Excellent organizational skills and attention to detail.

  • Excellent time management skills with a proven ability to meet deadlines.
    We offer you:

  • Competitive wages (14 monthly payments per year)

  • Monthly meal allowance in voucher card
  • Personal development programs and mentoring to develop skills
  • Possibility to participate in a growing multicultural project

  • Good career prospects in a reputable company that rewards serious and hard workers
    Life at our company:

  • Work in a diverse environment with people from over 58 nationalities

  • Benefit from our modern amenities, many discounts in local businesses, company parties, events, and much more!
  • We promote inter-company mobility to work at any of our sites around the world
  • Workplace:Braga, Portugal.
    All submissions will be treated confidentially under the General Data Protection Regulation.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Tipo de oferta: Período Integral, Integral/Full-time

Benefícios:

  • Cartão/Ticket refeição
    Horário de trabalho:

  • Turno de 8 horas
    Remuneração suplementar:

  • Bónus de performance
    Pergunta(s) de seleção:

  • Do you have a valid work permit to work in Portugal?
    Experiência:

  • Gerência de equipa: 1 ano (preferencial)