Descrição
Are you passionate about customer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.
Your mission as a Customer Service Representative is to support their activities offering the best quality service to their customers while working with prestigious worldwide brands.
Your Role as a Customer Service Representative:
- Answer inbound calls and customer inquiries.
- Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.
- To maintain accurate data input of consumer inquiries, questions, and feedback on the customer services database.
- To troubleshoot through the use of open questions, support documents, and system training.
To be able to offer recommendations to common problems or frequently asked questions.
You Bring:Fluency or Native in one of those languages ( German, Dutch, Russian, Polish, Turkish, Arabic)
- Good knowledge of English (B2 - C1 level);
- Availability to work in rotating shifts;
- Good computer skills;
- Any kind of previous experience or contact with clients;
- Excellent communication skills;
- Good listening and empathy skills;
- Good time management skills;
- Team spirit and flexibility.
Benefits:
- Competitive salary;
- Fixed-term, renewable employment contract;
- Private health insurance
- Sports activities and much more
Send your CV in English