Descrição
As an Operations Manager, you'll be responsible for inputting remittance data from various remittance processing customers into processing platforms.*
Responsibilities*:
- Input remittance data for various remittance processing customers using multiple processing platforms
- Read detailed customer instructions, adhering to various processing requests (from simple to complex instructions) for the input of check and invoice information
- Use strong computer/data entry skills (alpha and numeric) in order to meet stringent deadlines
- Meet/exceed site productivity and quality standards within a timely manner
- Contribute to meeting the team's goals
- Make judgment calls regarding routine duties but refer non-routine situations to supervisors
This role requires a wide variety of strengths and capabilities. You should be able to:
- Comprehend/communicate in English and translate written amount to alpha and numeric value
- Move between various keying functions as required by posting needs
- Compare and verify data capture and data represented on screen
- Determine customer payment intentions when faced with varying information
- Follow prescribed procedures
- Utilize data entry skills in various types of situations presented on a screen, including keying from machine written information, handwritten information, balancing one payment to multiple items of detail, and ability to make informed decisions to preclude errors further down the process
- Work under pressure to meet deadlines and productivity/quality goals
- Work overtime as needed
Additional Qualifications:
- Typing/Data entry skills (Numeric keying 8000 keystrokes per Hour, Alpha keying 40 words per minute with 100% accuracy)
- Familiarity with basic computer functions
- Bachelor's degree
- Ready to work in rotational shift / flexible on work schedule
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.