Descrição
Are you looking for a new and exciting role??
We are recruiting for Customer Service Advisors to work remotely from home!
Location: Home Based (Must be based in _Northern Ireland for delivery/collection of equipment)_
Salary: £8.91 PH, rising to £9.50 PH on April 1st
Hours: 40 hours per week, rotational shift patterns
Benefits of being in our Customer Service team
You can work from the comfort of your own home - This is a fully remote Inbound Customer Service Advisor role**:
You will get a substantial discount on a TV and broadband package from a leading television provider (worth over £1000 per year)**:
We will provide you with the necessary computer and kit to get you started, with no expense to yourself**:
We will Provide you with fully paid training is included to prepare you for this role**:
Offer you a monthly bonus of up to £650**:
Give you 28 days paid holiday a year and one extra day for every year of service**:
Pay you fortnightly**:
Pension scheme**
Responsibilities for the role;
- Taking inbound calls from people who are moving house or want to change/cancel or upgrade their contract
- Speaking to people who are moving house
- Problem solving and going the extra mile to provide fantastic customer service
- Process customer orders and update customer accounts with relevant detail
- Work proactively as part of a team
Requirements for our Customer Service team
- At least 6 months experience in a customer facing role
- People who are enthusiastic and passionate and really want to get involved with the team
- desire and for delivering excellent customer service ensuring an empathetic approach
- A confident verbal communicator who can adapt to meet different customer needs
- Resilient and enjoy an environment of high expectation, high reward and being challenged
- Motivated either by achieving targets/bonus or by delivering great experiences
- Someone who thrives in a work-from-home environment, confident to reach out when needed for support and build relationships with team mates remotely
- Someone who flourishes taking ownership and has a passion for decision making and problem solving
982
, Permanent
Salary: £18,532.00 plus monthly bonus opportunity
Schedule:
- 8 hour shift
Experience:
- Customer service: 6 months (required)