Descrição
Greet all guests and assist them with check-in and check-out
- Respond to all guest questions and requests
- Answer and forward phone calls
- Manage guest bookings and reservations
- Keep a tidy and orderly workspace
- Assist with administrative and clerical tasks as needed
- Compute all guest billings, accurately post charges to guest rooms and house accounts
- Listen and respond to guest queries and requests both in-person and by phone
- Provide accurate information about local attractions and services
- Liaise with necessary staff including housekeeping and maintenance to address any problems or complaints made by guests
- Complete and maintain any incident reports, daily activity reports or other reports requested by management
Job Types: Full-time, Permanent
Experience:
- Hotel Front Office: 1 year (preferred)