Descrição
Responsible for receiving all incoming guests and owners by giving a courteous greeting, directing them to the check-in desk, ensuring a positive first impression and efficient processes for handling clients, and babysitting their children. The Hostess is also responsible to ensure that guest refreshment bars and owner refreshment trays are stocked as well as maintaining the cleanliness environment of the Kid Club.
Key Responsibilities:
- To anticipate the kids needs, and handle all inquiries in a helpful and attentive Anantara manner.
- To have a complete knowledge of the hotel product, kids activities and other Anantara properties.
- To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard of Anantara at all times.
- Take personal responsibility for ensuring all issues pertaining to the kid’s satisfaction are met and that follow up is completed on a timely basis.
- To be proactive and innovative, suggesting alternatives that meet the children and their parent’s needs in enjoying their Anantara experience.
- To develop a close and harmonious working relationship with all hotel departments,
- To attend hotel events, daily shift briefings and training to improve professional skills
Additional Information:
With 2-5 years of experience in the same field in hotel industry
With pleasing personality and a well focused individual
Able to handle pressure at work and capability to multi-task
With excellent English communication skills (oral and written)