Descrição
Sutherland is seeking a motivated and passionate person to join us as a Retention Agent. We are a group
of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident
you have the skills to success together, we want to work with you!
What make us different?
Our workforce has thrived in an environment of diversity of thought, experience, and background. We
celebrate our diversity and embrace it whole-heartedly. There is no place for disrespect. We promote a
positive work environment by conducting ourselves professionally and helping each other achieve our
goal of One Sutherland Team, Playing to Win.
Bilingual Retention agents in this role get to:
*Be the Point of Contact; *answer inbound calls to provide exceptional customer service to
consumers. Overcome existing customer objections to product dissatisfaction, too much product
unused, benefits of taking the product, subscription cancellation, cost of products, etc.
Our offer:
- Direct hiring since day 1 (no outsourcing agency contracts)
* Great schedule (8 AM to 5 PM Morning to Friday)*:
Fully paid training
- Competitive salary and growth opportunities $12,500:
Weekends off:
Performance bonus unlocked - Retention bonus
- All law benefits
- Food coupons
- Annual merit increase opportunity:
- Operations on site, with the option to work from home according to metrics.
- Training bonus
- Punctuality and attendance bonus in operations
- Refer a friend bonus opportunity
Qualifications:**
- High school diploma or GED (might be unfinished)
- Excellent verbal and communication skills, B1H/B2 English proficiency
- Sales/Retention/Collections experience
- Retention skills (overcoming objections, negotiation)
- Basic PC keyboarding skills