Descrição
Job Description
Customer Service professionals build on a customer-centric service strategy to deliver foundational organization, business process, and technology capabilities required to deliver an optimal customer service.
A professional at this position level within Accenture has the following responsibilities:
- Solves routine problems largely through precedent and referral to general guidelines.
- Interacts within own team and with direct supervisor.:
Receives* detailed to moderate level of instruction* on daily work tasks and detailed instruction on new assignments.**:
Decisions impact own work.**:
Individual contributor as a part of a team, with a predetermined, focused scope of work.**
Duties
Improve client’s experience by driving optimal and appropriate product adoption
- When applicable, manage a portfolio (book of clients) of SMB clients with responsibility for growing revenue.
- When within scope and area of knowledge, provide pre and post-sales assistance for all applicable products.
- Become an expert on all Social Media Advertising solutions.
- Ability to identify trends and solve problems.
- Providing vital product insights & feedbacks, from their own experience using the Social Media Products and sharing the feedback from the Social Media Advertisers.
- Champion and produce success stories for advertisers who have had success in growing their business by using the Social Media products.
- Use a variety of tools to be able to properly communicate and drive Advertiser’s business to success.
Job Qualifications
Basic Qualifications
- 1 year of experience in Customer Service
- High School Diploma or equivalent
- Good to excellent computer skills with technical expertise
Preferred Qualifications
- Technical experience, digital experience a plus
- Experience using social media
- Experience in working in a sales environment with sales targets or quotas
- Familiarity with online advertising products
Professional Skill Requirements
- Excellent listening and interpersonal skills
- Exceptional grammar and typing accuracy skills
- Superior writing skills
- Good to excellent computer skills
- Ability to work independently and exercise good judgment
- Dedication to continuous improvement and customer service excellence
- Flexible and quick learner, able to adapt to continuously evolving needs to help clients grow their business on the advertising platform
- Professional customer service skills with a strong phone presence solutions mindset, helping nature, passion for the customer and customer experience
- Ability to work creatively and analytically in a problem-solving environment
- Identify areas where clients can improve how they use our solutions
- Self-driven with attention to detail and follow through
- Eagerness to contribute in a team-oriented environment
- Demonstrated teamwork and collaboration in a professional setting; either military or civilian