Descrição
If you are passionate about the travel industry, sales and speak English fluently, we are looking for Cruise & Travel Specialists to support our UK/EU market. This is a remote position based in Portugal and the starting date is March 28th. Schedules: shifts of 7,5 hours in between 9am and 6.30pm (LIS).
About This Job:
Responsibilities:
- Communicate in English over the telephone
- Customer consultation concerning program benefits and Cruise / Travel inquires
- Sell cruise and land-based travel products
- Provide excellent customer service
- Manage member information accurately in the company database
- Work diligently to meet monthly key performance indicator goals
- Handle all inbound calls within the agreed service levels.
- Meet & exceed all conversion/margin/volume targets for cruise.
- Achieve productive time target by working effectively.
- Proper documentation of all actions in the required systems.
- Identify the best margin opportunities on all calls, focusing on upgrade opportunities and selection of the most profitable sailings/suppliers.
- Maximize all opportunities by booking travel add on products with every reservation.
- Work closely with your supervisor/TL, finding ideas to increase overall margin/reservations.
- Provide customer service to existing bookings, changes, questions, cancellations, admin.
- Creating, tracking & following up on all leads.
- Actively outcall to all previously purchased package holder to redeem their packages.
- Ensure that bookings are completely in an accurate manner to eliminate any errors.
Requirements:
- Highly proficient in English, both spoken and written
- Previous experience in a call center environment and in the travel industry highly preferred
- Passionate for travel
- Knowledge of travel industry
- Computer literate
- Flexibility with schedules
- To be flexible with working hours to ensure service levels are met.
- To be responsible & accountable for all.
- Create an exciting & highly competitive team environment that is driven by high achievement.
Offer Details:
- Base salary + 2 extra months of salary
- Food allowance (average of 150€/month)
- Sales incentives + performance bonus + SPIFS
- Private health insurance
- Employee Assistance Program
- Travel & Lifestyle Discounted Rates and Benefits
- Volunteer Time Off
- Inclusive Family Benefit
- Professional growth
- Awards and recognitions
- Multicultural international environment
Who We Are:
Welcome to arrivia. We specialize in making brands better through the power of travel. With more than 55 years of combined experience, we're a merger of three powerhouse brands (in case you've heard of us in the travel industry) combining ICE, SOR Technology and WMPH Vacations. With offices on both coasts of the US and around the world, we embrace diversity and a passion for travel across our global staff.
We're focused on building a customer-first culture, fueled by the best travel experiences for all our members at every point in their journey. Grow with us, as we continue our path to deliver innovative solutions and take charge of change. The adventure is only beginning. We're on a mission to help people around the world travel better and experience more. Our team members bring world-class skills to the table to create extraordinary memories for our partners and members.
Our Core Values:
Here at** arrivia we
- Stay Curious - Explore new challenges and make space to learn, grow and improve
- Keep it Real - Earn trust through open, honest and clear communication
- Own it - Seek ways to make an impact and take action.
- Win Together - Create a culture of connection and inclusion where everyone can be their best
We believe in bringing your whole self to work every single day. We accept people for who they are, and are proud to consider everyone on an equal opportunity basis without regard to race, color, religion, sex, gender, gender identity or expression, national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, parental status, military service, or other non-merit factor.