Descrição
Context:
Since the inception of IOM in 1951, Movement Operations have been and continue to be a
fundamental pillar of the Organization’s work. The organized movement of persons in need of
international migration assistance is a primary mandate of the Organization and a cornerstone
of IOM’s operations. This mandate has resulted in the international transport of more than 15
million migrants and refugees worldwide. Movement Operations departments in various IOM
missions, coordinated under the division of Resettlement and Movement Management (RMM) in
the Department of Operations and Emergencies (DOE) at IOM’s Geneva Headquarters, are
responsible for all aspects of travel for migrants and refugees under IOM’s auspices, in
accordance with the various framework agreements with resettlement and receiving
Governments and partners across the spectrum of the Organization's programmes.
Under the general supervision of the Chief of Mission and the direct supervision of Movement
Operations Manager, the Movement Operations Officer (Field Support) is responsible for
supervising movement operations activities in the field with the following duties and
responsibilities:
Core Functions / Responsibilities:
1. Oversee up to four teams of staff members undertaking field activities in an assigned area or
areas, such as at an airport, transit center, third-party facility, camp-based operation or
sub-office, or in relation to transportation, including supporting staff development processes
such as hiring, providing training, assigning duties and giving feedback to staff members on their
performance on a regular basis to ensure high quality work and the accurate completion of field
support activities.
- Oversee the efficient and effective management of airport services for arriving and departing
individuals, including in relation to documentation, luggage, escorts and special services.
Ensure staff at airports deliver the highest quality service possible and interact in the appropriate
way with airport and government officials and handle urgent issues as they occur. Monitor the
work schedule, ensuring there is adequate coverage for daily flights, and validate all hours
worked for HR. Process relevant financial paperwork for airport services in coordination with the
IOM finance department.
- Oversee staff as they assist individuals at transit centers or third-party facilities. Monitor the
weekly shift schedule, ensuring coverage is adequate to maintain a professional, safe, secure
and clean environment; address issues as they arise. Continually seek ways in which IOM can
improve services, including in relation to food, water, non-food items, shelter, sanitation,
briefings, signage and youth services; for third party facilities, regularly conduct checks to
ensure accommodation is up to IOM standards. Manage assets and inventories, ensuring
stocks are continually acceptable, supervise quality control of vendors, and manage the fleet of
transit center vehicles and related driving schedules, staff and paperwork, if relevant. In
coordination with the finance and procurement units, handle all paperwork related to facilities,
including payment and procurement requests.
- Oversee staff undertaking the coordination of timely and adequate services for meals, snacks
and water for individual staying at Transit Centers, third-party facilities or during transit in
airports and other locations. Work closely with meal providers to ensure meals are culturally
appropriate, hygienic and cost efficient; as needed, identify new vendors to provide services and
negotiate agreements with them.
- Ensure selection mission support, exit permit support and interpretation services are
coordinated for individuals at the airport, in transit centers, camps, consolidation points and
third-party facilities or during transport by air, ground or water, according to the highest ethical
standards and guidelines established by IOM. Handle financial paperwork related to selection
mission, exit permit or interpretation services as needed.
- Supervise the coordination of transportation from consolidation points, transit centers and
third-party facilities, including liaising with service providers and supervising staff as all related
activities are undertaken. Regularly review service providers to ensure they meet IOM
standards. Ensure persons with special needs are provided with appropriate services and
continually seek ways in which services can be expanded and improved to meet their needs.
- Liaise with Units in IOM Qatar and with external partners such as airport and government
authorities, relevant embassies, and the United Nations High Commissioner for Refugees
(UNHCR) in a positive and productive manner. As needed, represent IOM at partner meetings
and conferences.
- Supervise quality assurance procedures of Field Support services, ensuring quality
assurance checks are being regularly u