Descrição
*When you join Verizon
Verizon is one of the world's leading providers of technology and communications services, transforming the way we connect across the globe. We're a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward - and you can too. Dream it. Build it. Do it here.
What you’ll be doing...**
The BlueJeans Customer Success team grows long-term profitable customer relationships by making strategic, operational and measurable contributions to customers’ unique business objectives. As the quarterback and driver of account enablement, adoption, expansion, and end-user engagement, the Customer Success Team is directly impacting BlueJeans rapid growth across the cloud based video collaboration market.
- Maintain and grow monthly recurring revenue for our most valued customers by employing proven strategies which drive product adoption.
- Quarterback internal and external initiatives through cross-functional partnerships with sales, onboarding, support, product management, finance, operations and other teams which directly impact overall customer success and drive customer growth.
- Develop strong customer relationships and serve in the role of trusted advisor to BlueJeans by Verizon customers.
- Analyze health metrics and provide leadership and/or execution of onboarding, enablement, adoption and retention plays thru both internal and external resources.
Contribute to lifetime revenue expansion by identifying and addressing renewal risk and upsell opportunity organically via stakeholder consultations.
Where you’ll be working:
This hybrid role will have a defined work location that includes work from home and assigned office days as set by the manager.
What we’re looking for...**
You’ll need to have:
- Bachelor’s degree or relevant work experience.
- Customer-facing experience.
Even better if you have one or more of the following:
- A degree.
- Strong communication skills - written and verbal - with understanding of situational best practices.
- Ability to engage and manage different levels of stakeholders.
- Motivated and driven individual, proven track record of success in previous role.
- Commitment to personal accountability, team collaboration and company performance.
- Ability to manage several moving items ranging from managing technical issues and the assigned support engineers, negotiations around renewal conversations, product feedback, feature request tracking and a strong customer-centric mentality.
- Strong analytical, problem-solving and dot-connecting skills with the ability to develop quick, accurate situational awareness.
- Enterprise-ready, solution-oriented mindset to understand and solve customer issues.
- Experience and comfort interacting with and influencing C-level executives.
- Excellent presentation skills.
- Ability to lead, manage or influence both internal BlueJeans resources as well as customer resources to achieve successful outcomes.
- Experience in Cloud, SaaS, Video or Web Collaboration.
- Second language skill besides English.
Diversity & Inclusion**
We're proud to be an equal opportunity employer. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.
COVID-19 Vaccination Requirement
Please note, in countries where there is a COVID-19 related government order or rule, Verizon is required to ensure that all employees accessing our workplace comply with these mandatory requirements. If you work in one of these locations, you will be required to provide us with your vaccination status prior to joining. If this, or any other COVID related requirement applies in your location, we will notify you about this before you start work.