Descrição
Institution: Karl Bremer Hospital
(Chief Directorate: Metro Health Services)
Service benefits:
- 13th cheque, employer’s contribution to the pension fund, housing allowance, medical aid allowance.
Requirements:
Minimum educational qualification:
- General Education and Training Certificate (GETC)/Grade 9 (Std. 7).
Experience:
- Appropriate experience in the operating of a high-volume switchboard in a hospital environment.
Inherent requirements of the job:
- Willingness to work shifts, night shifts, weekends and public holidays.
- Work overtime when required by operational needs.
- Physically able to hear and speak clearly.
Competencies (Knowledge/skills):
- Ability to operate an electronic switchboard.
- Excellent listening skills and telephone etiquette.
- Appropriate knowledge in operating an electronic switchboard, a messaging and paging system.
- Computer literacy in Microsoft Packages (Word, Excel and Outlook).
- Ability to communicate effectively (verbal and written) in at least two of the three official languages of the Western Cape.
Duties (key result areas/outputs):
- Handling of incoming and outgoing calls.
- Manage switchboard, answer telephonic queries and deliver messages
- Ensure effective and efficient communication both internal and externally between staff, clientele and the general public.
- Handling of all telecommunication equipment and related tasks.
- Handling of all alarm systems allocated to switchboard.
- Maintain internal telephone directory.
- Provide feedback on the operational running of the component.
- Report all faults alarms and telephone equipment to the supervisor/ relevant technicians.
- Support supervisor by adhering to the Code of Conduct for the Public Service.