Descrição
Are you a Swahili speaking Customer Service Consultant looking for an exciting new* job* opportunity in Cape Town, South Africa? Keep reading! A leading Pan-African sports betting company are looking for you to join their amazing team! If you are a dynamic person with a positive attitude to ensure player satisfaction, this job could be perfect for you!
Your key job responsibilities as the Swahili speaking Customer Service Consultant in Cape Town, South Africa will include:
- Answering and managing large amounts of inbound and outbound calls in a timely manner
- Identify customers’ needs, respond to customer questions, and handle complaints
- Follow communication “scripts” when handling different topics
- Report issues and unresolved requests to internal departments and follow up to ensure resolution
- Engage customers and build with them sustainable relationship
- Give feedback to the team to enhance customer experience
Requirements for this Swahili speaking Customer Service Consultant job in* Cape Town, South Africa*:
- Excellent verbal and written communication skills in Swahili and English are a must
- Experience in a customer facing role is beneficial
- Experience in the online gaming industry is beneficial but not essential
- Customer-orientated
- The ability to multitask and think quickly on your feet to be able to make solid decisions
- Tech-savvy and efficient with different communication and office software tools
- Highly
- motivated with great attention to detail and able to evaluate customer demands
If you wish to view additional Swahili Language jobs in Cape Town, South Africa, please click through to our* job* section.