Live Operations Manager

About us:
In the words of Inc. Magazine, “Web Summit is the largest technology conference in the world”. Forbes says Web Summit is “the best tech conference on the planet”, Bloomberg calls it “Davos for geeks”, Politico “the Olympics of tech”, and the Guardian “Glastonbury for geeks”.

Whatever Web Summit is, it wouldn’t be possible without an incredible team of more than 240 employees, including world-class engineers, data scientists, designers, producers, marketers, salespeople and more.

We’ve disrupted an old industry by building incredible software and designing mind-blowing events. We’ve revolutionised how people come together in our world. We started with one event: Web Summit. But now we’re creating category-defining events all over the world, from Asia to North America.

We’re just getting started.

About the team

We’re looking for a live operations manager / producer to join event operations in Web Summit.

Event operations is central to creating world-class attendee experience on a global scale. Designers, event coordinators, producers, stage managers and many others work hand-in-hand to produce all elements of our live events, from stages and exhibitions to live operations and attendee experience for Web Summit, f.ounders, RISE and Collision.

What you'll achieve at Web Summit:

• You’ll plan and lead on the delivery of live operations across all our events, with oversight in areas including: people flow, health and safety, traffic management and security
• You’ll work closely with event producers, suppliers and key stakeholders in all elements of requirements and compliance.
• You’ll work closely with our engineering team to further develop Summit Engine, our proprietary event platform.
• You’ll assist in compiling comprehensive information packs, checklists and schedules for each event.
• You’ll be responsible for briefings and onsite supervision at events.

Who you are:

• You know details matter, and your attention to detail is exceptional.
• You appreciate the importance to the team of quality administrative support before and after the event
• You like to self-motivate, and you don’t lack enthusiasm
• You’re a calm person who stays level-headed under pressure.
• You’re flexible and thrive in a fast-paced environment, easily building and maintaining long-lasting relationships
• You’re a problem-solver with the capability to think on your feet, react rapidly to situations, prioritise your workload, and implement measures to improve procedures and workflows.
• Having an interest in analytics, data and metrics is a big plus
• Finally, you’re a confident and friendly person who cares about the experience of attendees.

Skills and abilities we're looking for:

• 5+ years of experience working in live events or hospitality facility management
• Demonstrable experience in the planning, coordination or project management of multiple projects at a time, and in the prioritisation of workloads
• Experience researching vendors and venues locally and internationally
• Strong written and verbal communication skills are a must
• Ability to work on your own initiative and to accomplish tasks as part of a team
• Proficiency in G Suite is essential
• MBA, PMP or PRINCE2 qualification a plus

Perks and benefits:

• Hybrid working model benefit open to all employees.
• Fully subsidised healthcare, dental, employee assistance programme(EAP) and more.
• A dedicated in house L&D department, with access to workshops, online learning and resources to help you excel in your career development.
• Company laptop, generous annual leave and flexible working arrangements.
• Our very own “Tramway team” who drive community and morale boosting events for employees to participate in.
• Annual company get togethers, company charity days and monthly wellbeing talks.

**At Web Summit, we embrace diversity and inclusion. We want talent from all walks of life to help us on our journey to digitise the conference sector. Hiring decisions are made purely on experience, skills and the needs of the business.