Descrição
-Introduction
Through our client-facing brands Metropolitan and Momentum, with Multiply (wellness and rewards programme), and our other specialist brands, including Guardrisk and Eris Property Group, the group enables business and people from all walks of life to achieve their financial goals and life aspirations.
Role Purpose
Requirements
- Matric
- Leadership, management and/or insurance-related studies completed or in progress will be beneficial
- At least 2 years' experience in a short-term insurance claims department
- Previous leadership experience will be an advantage
Duties & Responsibilities - Assume full leadership responsibility for a team of diversely multi skilled professional claim consultants (Motor Driveable, Non-driveable, Commercial and Personal Lines)
- Checking and validating of all claims processed within the team
- Team development and performance (Which involves thorough coaching and one on ones)
- General day to day management of a team
- Liaise with service providers, clients, brokers and consultants
- Handling all queries and problems from service providers and clients
- Conduct all the above to the required performance and quality standards that are in place
Competencies - Leadership and management skills/potential are essential
- Excellent administration and organisational skills
- Excellent interpersonal and communication skills (verbal and written)
- Computer literate
- Self-disciplined and self-motivated
- Problem solving/initiative
- Negotiation skills
- Stress/change tolerance
- Tenacity and resilience
- Be an analytical thinker
- Customer service oriented
- Attention to detail
- Takes ownership and responsibility
- Adaptability
- Conflict handling
- Policy
We are committed to Employment Equity, diversity and inclusion when recruiting internally and externally. All appointments are made in alignment to our Employment Equity goals and we encourage people with disabilities to apply.