Descrição
We are hiring a Jr Renewals Specialist to serve as a key resource to a dedicated set of our most valued and high-profile customers to help them extract maximum value from their investment in our team messaging, video meetings, and a business phone product.
We are seeking a motivated and passionate person to join us as a* Jr *Renewals Specialist to serve as key resource to a dedicated set of our most valued and high-profile customers. **We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Sr Renewals specialist on in this role get to:
Be responsible for leading the renewal management process for customers including negotiations
Requirements:
- Excellent communication skills in English (B2)
- 2 years of experience in sales capacity
- 1 year of experience in the technology or telecommunications industry
- Track record of meeting / exceeding sales targets
- Internet connection +10 MB
Qualifications:
Responsibilities:
- Managing a clear process to work through account renewals based on renewal date, size of renewal and complexity of renewal
- Maintaining and growing monthly recurring revenue
- Understanding how the revenue components impact financial goals
- Coordinating with the Expand sales team and monitoring upsell/cross-sell opportunities with the customer
- Running a professional renewal process and ensuring high customer satisfaction during the discussions and process
- Maintaining good customer records in CRM
- Submitting weekly forecast on renewals, down sell and churn
- Escalating material churn or down sell scenarios
We offer:
- Competitive salary
- Performance bonus
- Weekends off
- All law benefits
- Pantry vouchers
- Paid Training
- Permanent home office
- Growth opportunities
- Life insurance
- Medical insurance