Descrição
Fully conversant German Collections (Accounts Receivables/Debtors Clerk)
- Locating and contacting debtors to inquire of their payment status
- Negotiate payment deadlines and payment plans
- Transfer customers to debit order payment option and log to admin to place on debit order once confirmation received from customer
- Handle customer queries and complaints and escalate to relevant departments/managers where applicable
- Investigate and resolve discrepancies on accounts
- Identify and mark respective items in dispute and resolve disputes where applicable
- Update customer master records regularly
- Alert applicable sales persons and manager of debtors unwilling or unable to pay when necessary and take applicable action
- Identify accounts for hand over to external collections agencies or lawyers for further action
- Identify accounts for bad debt write off
- Participate in financial audits and company audits
- Allocation of Credits and On Account payments on debtor accounts
- Release or request cancellation of Orders/Contracts on Hold on accounts based on customers payment profile and account status
- Request suspension of customer access where customer is overdue with no valid reasons
1.855.833.5120
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