Descrição
Arabic Speaking Agents
- Travel Experience Department
- Translation
JOB SUMMARY
Providing Arabic speaking members of the Lifestyle Benefits pass with support and customer service orientation. regarding products, policies and procedures.
ABOUT OUR CLIENT
Our client is a world leader in products for frequent and discerning travelers with a globally recognized portfolio of brands. They provide Priority Pass, airport VIP lounge programs and International Airline Passenger services for frequent flyers and other lifestyle benefits to clients internationally.
THE SUCCESSFUL APPLICANT
- Dealing with clients telephonically - above average telephonic communication skills
- Ability and willingness to work weekends and shifts as and when required
- Proven exposure to flexibility and easily adaptable to pressurized environments and change
- Proven customer service orientation and problem-solving ability in previous roles/career
- Must have applied foreign language in a corporate environment
- Ability to multitask
JOB DESCRIPTION
- Taking inbound calls in a professional manner
- Handling and overcoming objections in a professional and effective manner
- Adhering to targets
- Making outbound calls to an international customer base
- Executing effective sales techniques
- Working towards resolution time periods, quality standards and targets
- Manage and prioritize high workload, call volumes and attend regular training on amendments to products, policies and procedures.
REMUNERATION PACKAGE
A market related salary based on the level of responsibility for this role is on offer.