Descrição
About us
A financial technology company dedicated to supporting the small and medium-sized companies in Mexico, developing and offering solutions to solve their main problems, and seeking to be the best ally of entrepreneurs with dreams and ambitions to create value, consolidate their well-being and contribute to the community, the country and the planet.
The Role
We are looking for a UX Researcher to take Konfío's customer acquisition to the next level. In this position, you will be a user advocate, empowering Business Intelligence, Go-to-market and Commercial teams to deliver the best user experience possible. You'll help deliver user-focused solutions effectively, working hand-in-hand with users to conduct research, both tactical and strategic, to inform acquisition directions with the voice of the user.
Experience Required
- Being a key part of the acquisition team, ensuring that User Research helps us reach our business strategy and user experience goals.
- Conduct both quantitative and qualitative user research at all stages, from discovery to validation, using a variety of methods to understand our users and their relationship with our products.
- Feed our backlog of opportunities to learn and grieve the planning and execution of research studies from start to finish.
- Monitor and analyze research, data, and trends from internal sources, academic institutions, and industry reports to inform and improve our approach.
- Facilitate and participate in workshops, ensure that teams operate with a mindset of empathy with the user.
- Teach and mentor the acquisition team in various research activities, including empathy interviews, concepts and use of evidence, co-creation, field diaries, home interviews.
In Konfio, we are committed to a diverse and inclusive workplace. We do not discriminate under any basis of origin, gender, gender identity, sexual orientation, race, disability, age or other legal status. Konfio is an equal opportunity employer.