EMPREGO

Client Support Administrator

Crisis24-Bergvliet, África do Sul

At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It’s the reason we love rolling up our sleeves and getting down to work - and it’s why we’re so successful. It takes an entire team to stand behind something big. Interested?

Position Overview

Essential Job Duties/Responsibilities:

  • Provides first line support to Crisis24 clients in a timely and efficient manner
  • Provides information, guidance and/or navigation of Crisis24's client facing systems and apps
  • Resolves or escalates issues internally in accordance with approved escalation processes, to the appropriate group
  • Recognizes patterns and common issues and shares them with the team to enhance the team's progressive training and knowledge
  • Documents efforts and resolutions in Crisis24's ticketing system
  • Protects client confidentiality and Personally Identifiable Information (PII)
  • Required to work shifts in a 24/7 environment with shifts allocated at the company's discretion

Experience, Functional and Technical Requirements:

  • Computer Proficiency
  • Minimum of 2 years' experience working in a client-facing role
  • Work or travel overseas may be an advantage

Skills/Abilities:

  • Strong initiative to improve skills, expand role, and grow within an organization
  • Efficient troubleshooting and problem-solving skills
  • Effective communication skills. Ability to convey information and instructions, both verbally and in writing; clearly, confidently and concisely
  • Attention to detail is a must
  • Fluent in the English language - written and verbal
  • Fluency and/or good command of French can be advantageous
  • Ability to multitask, organize, and document
  • Self-starter. Proactive and able to find and complete meaningful tasks in the absence of client demand and without management directive
  • Ability to collaborate effectively and work as part of a team yet have effectiveness to function when on own
  • Displays trust and integrity

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment without regard to race, religion, gender, sexual orientation, national origin, age, veteran or disabled status, or any other protected class.