Descrição
At Datamaran our mission is to positively impact the world by helping corporates to have a robust sustainability strategy with our SaaS platform. Literally, the software helps our clients to make the world a better place! Now, we need you to help to accelerate this transformation!
Are you passionate about providing a great customer experience? Do you have outstanding communication and relationship-building skills? You can be part of our Customer Support team. As a Customer Support Representative, you’ll be on the company’s frontline to ensure users’ successful use of the Datamaran platform. While the ability to quickly learn basic technical skills is important for this role, we’re not looking for a run-of-the-mill tech specialist.
At Datamaran we believe in personal development. We will have a learning path ready for you that will make you more successful in your role and your personal growth. Once with us, we provide you with multiple options to grow internally. This is your path to success.
When? Starting date:1 July**
Salary: Competitive
- You will:_
- Track customer requests and prioritise them as they come in, escalating when necessary.
- Provide answers to customers by identifying problems, researching solutions, and guiding customers to navigate through our platform.
- Explain and educate customers on product functionality and refer them to the relevant documentation.
- Support Customer Success Managers during the whole customer journey.
- Document customer issues, log resolutions and record outcomes of customer communications.
- Following product developments, you'll develop new how-to documentation in step by step formats, along with screenshots, or develop how-to videos, to help our customers learn how to use new features.
- Escalate suggestions on product improvements to the Product team on behalf of our customers.
- Research customer’s issues background and context using Customer Relationship Management software (Salesforce).
- Coordinate answers and follow-ups with the Customer Success Manager as needed.
- You have:_
- Excellent English writing and oral communication skills.
- Ability to explain technical terms and solutions to our customers.
- Great attention to detail.
- Critical thinking and problem-solving skills.
- Great organisational skills and able to multitask.
- Comfortable with Excel and manipulating data.
- Bachelor's degree or 1+ year(s) working in a client-facing technology role.
Appreciated but not required:
- Knowledge of Salesforce software
And in return, we offer:
- A dynamic and international work environment
- 33 days of vacation package (vacation days + public holidays)
- Remote
- Flexible working hours
- Coworking space allowance
- Competitive salary
- Learning and Development path
About us:
We are Datamaran: a fast-paced, energetic and high-growth technology company.
We're a distributed and fully digital company with over 80 members of staff working across the globe, with offices in London, Valencia, New York and the Netherlands.
Datamaran is the only software analytics platform in the world that identifies and monitors external risks, including ESG. Trusted by blue-chip companies and top tier partners, it brings a data-driven business process for external risk and materiality analysis. In house - at any time.
Such a unique mix makes Datamaran a unique, collaborative and ambitious workplace.
We recognize that people of different backgrounds widen our perspective, so we’re committed to diversity, equality and inclusion in everything we do. Our team of talented individuals represent over 25 nationalities, with 50% of our leaders being female.
Our values:
- Performance-driven_
We have different backgrounds, we are from all around the world and we have diverse expertise. What unites us is our focus on performing at our best, continuously learning and thriving as we face new challenges.
- Collaborative_
We are a close-knit team who supports one another with the bigger vision in mind. We think two heads are better than one, and we consult with and support our colleagues to find the best solutions for our clients.
- Committed_
We are an ambitious company with a mission to put sustainability risk on the radar of every business - and we are passionate about using the latest technology and our creativity to achieve that.
- Agile_
Change is a constant, and we are ready to bend and flex to adapt to the external environment and jump on opportunities. Our vision is clear, but the path to get there may change; we are excited about every twist and turn.