Descrição
Duties and Responsibilities:
- Overseeing general day-to-day office operation in line with the company SOP’s.
- Manage online and paper filing systems
- Develop and implement new administrative systems once they are approved by HQ, such as record management Supervising, mentoring, training, coaching our office staff, and delegating assignments to ensure maximum productivity.
- Producing reports (Daily, Weekly, and Monthly as per the business unit requirements) & composing correspondence
- Oversee the recruitment of new staff, sometimes including training and induction
- Carry out staff appraisals, manage performance, and discipline staff as per the company code of conduct
- Delegate work to staff and manage their workload and output and post timeous updates on the “Delegated Work Board”.
- Promote staff development and training to respond to customer inquiries and complaints
Respond to customer inquiries, complaints, and escalations timeously.Required Skills:
Excellent organizational and time-management skills
- Knowledge of Microsoft Office Suite (Word, PowerPoint, Excel, Outlook) and other commonly-used office packages
- Strong IT and typing skills
- The ability to prioritize tasks and work under pressure
- Excellent teamwork skills and the confidence to lead and motivate a team and to be Objective at all times.
- The ability to manage the workload and supervise others concurrently with an ability to deliver constructive criticism as and when required.
- Excellent interpersonal, oral, and written communication skills, with the ability to converse at Senior and Board level
- Negotiation and relationship-building skills
- Attention to detail
- Flexibility and adaptability to changing workloads
- a problem-solving approach to work
The salary is commensurate with experience.
Salary: R10,000.00 - R20,000.00 per month