Soft Service Team Leader

Inaya Facilities Management-Dubai, Emirados Árabes Unidos

Supervision of staff including Reception and Accommodation Clerks, Laundry / Linen Attendants and Contact Centre Operators.

  • Supervision of the bedding and linen replacement program.
  • Supervision of the laundry team
  • Periodic checks of the linen and consumables store.
  • Periodic checks of the Asset registers and room keys.
  • Liaison/co-ordination with other sections e.g.: Cleaning, Contact Centre, Maintenance and Transportation.
  • Supervise and monitor the performance of subcontractors providing services such as, laundry and manpower providers
  • Maintain awareness for ensuring best practice in reception and accommodation of office procedures and technology to ensure the continued effective and efficient running of the reception and accommodation office.
  • Maintain a defects/issues log for the accommodation and address and resolve any issues.
  • Maintain a lost/found log for all items and ensure the said items are handed over to the ADF Accommodation NCO
  • Assist in rostering of staff to ensure sufficient cover on all shifts; including annual leave planning and judicious use of overtime as required;
  • Supervise the daily operations of the contact center;

Salary: AED1,200.00 - AED1,500.00 per month

Ability to commute/relocate:

  • Dubai: Reliably commute or planning to relocate before starting work (required)