Descrição
We are looking for a dynamic Junior Production Agent to join our growing team
About the role
At Euphoria our Production Agents are responsible for configuring PBX systems and other VoIP devices for new and existing customers and installing these at our customers business premises. Production Agents will spend some time at the office completing administrative tasks, configuring hardware and software and will spend some time on the road to set up customers' hardware.
Duties & Responsibilities
- Configuration of customer PBX system and VoIP devices such as SIP phones
- Troubleshooting and configuring networking equipment
- Delivering platform orientation to new clients
- Remote and onsite installations
- Uploading of Setup Information TMS Orientation
Minimum Requirements
- Must have Grade 12
- Must have a driver’s license
- Must have at least one year experience in a customer service position such as retail or hospitality
- Experience in a tech environment would be an advantage
- Excellent communication skills
- Fluent in English both verbally and in writing
- Keen interest in technology
- An unquenchable desire to learn and grow
- Strong work ethic
- Must have a customer service mindset
- Ability to manage conflict situations
Benefits of working at Euphoria:
- Competitive salary
- Cellphone Allowance
- Retirement Annuity
- Group Life Cover
- Discretionary bonuses
- Profit share after 3 years service
- Modern Offices
- Generous leave policies
- Regular company events
- Free smoothies and cappuccinos
- Caring culture
About Euphoria Telecom
It all began with three young professionals dealing with the trials of PBX’s and business communication systems. Long contracts, high call costs and opaque billing were a big part of the problem. The fact that important management features were inevitably expensive extras was also galling.
All this was compounded by the complete lack of customer service and support, leaving customers powerless and tied into a system that simply didn’t meet their needs. Our three founders believed, without a doubt, that a solution was not only possible, but desperately needed. So they joined forces and created one - from scratch.
The concept was simple: a powerful, comprehensive telephony solution that would be affordable, scalable and simple to use
Job Types: Full-time, Permanent
Salary: R6,000.00 - R7,000.00 per month
Education:
- High School (matric) (required)
Language:
- English proficiently (required)
License/Certification:
- drivers license (required)