Descrição
As a CSM, you will be responsible for transforming our current clients into product champions! Your job will be highly cross-functional. You will not only work closely with our clients to understand and address their business needs but also interface with our sales, product, and engineering teams very closely to make sure we place our clients' concerns above everything else. We hope you're excited by the challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity.
What will I be doing?
- Own Affinity's growing customer base; build a strategy to manage the engagement and success of our clients
- Become a product champion! Develop best practices to share across clients helping them best leverage Affinity's full functionality
- Interface closely with sales, product, and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences, and have a direct impact on the product roadmap
- Drive engagement and establish strong relationships with our clients
- Develop an understanding of our client's goals and work to help them reach a high level of satisfaction with the product
Qualifications:
Required
- 2+ years of experience as a Customer Success Manager or Relationship Manager where you have owned the renewal and upsell process along with targets.
- Experience at an enterprise SaaS company
- You're a wonderful communicator and have great time-management skills
- You're hard-working, responsive, and willing to get your hands dirty
- You are or want to be an expert at distilling and prioritizing feedback
- You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team
- You love paying attention to detail
Nice to have
- Having relevant industry experience in the CRM/Finance space
What you'll enjoy at Affinity
- We live our values as playmakers who are obsessed with learning, care personally about our colleagues and clients, are radically open-minded, and take pride in everything we do.
- Health Care coverage and flexible personal & sick days. We want our team to be happy and healthy :)
- We provide an annual budget for you to spend on education and offer a comprehensive L&D program - after all, one of our core values is that we're #obsessedwithlearning!
- We support our employee's overall health and well-being and reimburse monthly for things such as; Transportation, Home Internet, Meals, and Wellness memberships/equipment.
- Virtual team building and socials. Keeping people connected is essential.
About Affinity
We are passionate about helping dealmakers in the world's biggest relationship-driven industries to find, manage, and close the most important deals. Our Relationship Intelligence platform uses the data exhaust of trillions of interactions between Investment Bankers, Venture Capitalists, Consultants, and other strategic dealmakers with their networks to deliver automated relationship insights that drive over 450,000 deals every month. We have raised over $120M and are backed by some of Silicon Valley's best firms. With over 1700 customers in 70 countries on our platform, a 4.8 Star Glassdoor rating and being ranked in the Inc. 5000 fastest growing companies, we need more great people to help us scale even more.
The more diverse our team is, the more we'll be able to learn from each other, and the better our company and our product will be. Whatever your gender, race, sexual orientation, religion, age, veteran status, favorite Spotify playlist, or social, cultural, and economic background, we can't wait to welcome you to Affinity!