Descrição
The Branch Manager is a senior management professional responsible for providing full leadership and direction to a team of employees, grow sales and client base in coordination with the consumer sales team. The overall objective of this role is to lead a team grow sales, build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals and sales teams.
Responsibilities:
Conduct planning and budgeting activities for branch, manage and control human resources, technological and supply needs
Provide individual feedback to staff and management; perform training and hold one-on-one coaching sessions
Coordinate team sessions with sales executives assigned to the branch, drive focus on client experience and team morale
Coordinate product and service training, oversee implementation of process improvements/efficiencies
Maintain relationship with key clients, business partners and stakeholders, ensure customers receive timely updates on cases, and manage retention tasks
Coordinate with facilities to ensure adequacy of infrastructure and general upkeep of the branch
Execute financial activities for branch including overdraft authorizations, new account openings, and negotiating interest rates
Manage control and review of files, ensure compliance with Anti-money Laundering and Know Your Customer compliance policies
Control and follow up on adherence to regional operations procedures; ensure correct execution of the commercial strategy
Qualifications:
6-10 years of relevant experience required
Previous experience in management of banking, sales or client service preferred
Previous experience in product management, procedures and regulations preferred
Proven management skills
Consistently demonstrates clear and concise written and verbal communication skills
Consistently demonstrates analytic skills
Education:
Bachelor's Degree/University degree or equivalent experience in Business Management, Economics, Finance or similar field
Master’s degree preferred
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
- Job Family Group: Consumer Sales
- Job Family: Branch Sales
- Time Type: Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the " EEO is the Law " poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
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