Descrição
38876BR
- PORTUGAL - Lisbon
Job Description and Requirements
- We are seeking someone with a passion for innovation and technology, who possesses the technical, organizational, and attention-to-detail skills to keep our computer & mobile devices healthy, up-to-date, and secure, and our users happy and productive.
- As an IT Support Administrator, you will be responsible for supporting global PC lifecycle. In this role, the Admin is responsible for supporting, maintaining, and recovering end user’s PC.
- Job Responsibilities
- Monitor and respond to end-user requests in the IT Logistics support queues
- Maintain PC inventories
- Analyze usage and spend trends for optimization
- Work with global IT team on technology refreshes, new hires, and terminations
- Manage HW recovery processes
- Identify, analyze, and report on key computer system metrics
- Develop documentation for user and administration tasks and configurations
- Track hardware assets
- Research, propose, and implement system improvements and best practices
Minimum Qualifications
- Graduate or Post Graduation with B.A. or B.S. in Business or Logistics desired with 1 - 2 years of experience in similar job function and responsibilities is preferred.
- 1+ years of experience in ticketing system, such as BMC Remedy, Zendesk, etc
- 2+ years of experience with Windows, iOS and Android OS
- Strong knowledge of MS Excel and Office 365
- Experience providing support to users who work from remote locations
- Excellent verbal, written, and interpersonal communication skills
- Demonstrate analytical and problem-solving skills
- Knowledge of SAP asset management tools is preferred
Personal Attributes
- Thrives in a fast-moving, stimulating, and collaborative team environment
- Resourceful, curious, and never satisfied with the status quo
- Strong work ethic, extremely organized, highly detail-oriented, and able to multitask
- Always thinking about how to increase efficiency and improve processes
- Proactive about solving problems and suggesting solutions
- Loves learning and being challenged
Job Category
- Info Technology
Country
- Portugal
Job Subcategory
- IT Support
Hire Type
- Employee