Descrição
Perks & Benefits:
Staff discount on CapeNature eco-tourism facilities
Paid 3 months maternity leave
Bursary Program
Minimum experience
Entry Level
Company primary industry
Environmental Services
Job functional area
Operations
Salary
R222 320 - R222 320 per annum
CapeNature seeks to employ a qualified, experienced, and motivated individual, an opportunity to co-ordinate our tourism offering at the ever-popular Limietberg Nature Reserve & Wolwekloof. The nature reserves offer various key tourism facilities & activities namely, day visitor activities such as hiking; picnicking; swimming and camping. The successful individual will be based at Wolwekloof Nature Reserve, located near Ceres.
No accommodation will be available on the reserve.
RESPONSIBILITIES:
KPA 1 - Implementation of Tourism Operational Systems
Work with various teams to implement operational systems which drive a consistently high level of service excellence across all aspects of eco-tourism operations and the guest experience
KPA 2 - Coordination of key Tourism programs
On-the-Ground assistance to coordinate the deliverables of key programs, improvements, regular maintenance and drive the support required in Product Development, all of which is underpinned by elements of innovation and green technology solutions
KPA 3 - Internal & External stakeholder relationship
Maintain key relationships with internal and external stakeholders which contributes to the delivery of the overall strategic plans of the department, and to ensure that the reserves tourism product is top of mind
KPA 4 - Team motivation
Support, motivate and coordinate the services of a high performing internal team and contractors (where relevant) to deliver successfully on the strategic operational plans
KPA 5 - Service excellence standards
Maintain the relationship, contract and ensuring service excellence standards offered by concessionaire partnerships. In addition, input into identifying and researching new opportunities to grow the experience offering and facilities at reserve level
REQUIREMENTS:
- A formal Tourism / Hospitality / Business related qualification with at least (3) three years’ appropriate tourism/hospitality industry experience;
- A valid Code B drivers’ license
- Working knowledge of the Microsoft Office Packages
- Working knowledge of the RoomSeeker reservations system will be an advantage, but not a key requirement
- Excellent communication, project coordination, time & budget management and customer relations skills
- Language proficiency in two (2) of the three (3) official languages of the Western Cape
RECOMMENDATIONS:
- Experience in an eco-tourism environment is advantageous;
- Demonstrate experience managing accommodation/eco-tourism facilities;
- Background knowledge of nature-based tourism and conservation