Descrição
Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements and skills
- Proven experience as a help desk technician or other customer support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
Job Types: Full-time, Permanent, Fresh graduate
Benefits:
- Additional leave
- Company events
- Health insurance
- Opportunities for promotion
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental Pay:
- 13th month salary
Ability to commute/relocate:
- Las Piñas: Reliably commute or planning to relocate before starting work (required)
Education:
- Bachelor's (preferred)
Experience:
- IT Helpdesk: 1 year (preferred)
- Remote access software: 1 year (preferred)