IT Support Staff

Mustard Seed Systems Corporation is the premier one-stop shop of business solutions for Small and Medium Enterprises (SMEs) in the Philippines. It has branches in Quezon City, Bacolod, Davao, Cebu, Cagayan de Oro, Iloilo, and one international office in Hong Kong. Backed by certified experts and market-leading brands, MSSC is now recognized as one of the leaders in serving the SME industry!

And as we grow, we are looking for dedicated and qualified *IT SUPPORT STAFF *to be part of our growing company!

Roles and Responsibilities:

• Perform day to day monitoring of IT related concerns of the organization
• Provide remote support to the users for hardware and software problems and requests
• Set-up and configure IT equipment for employee use, and ensuring all applicants needed are properly installed and other necessary hardware materials for set-up are in-place
• Install and configure computer hardware, software, systems, networks, and printers
• Monitor and maintain computer systems, networks, IT security threats, and IT related concerns
• Respond in a timely manner to service issues and requests
• Coordinate the high-priority and critical concerns and recommend solutions to the immediate Supervisor
• Reporting to the IT Manager of Intogreat with guidance from Mustard Seed's Project Manager
• Basic troubleshooting, repair, and replacement of computer peripherals (HDD, memory, fan, cpu, power supply)
• Hardware support: Set-up and configure, check-up of connection, hardware diagnosis and check-up, system diagnosis and check-up, updates, security threats check-up virus threats, troubleshooting, reformat
• Software support: installation/re-installation, relicensing, set-up and configuration, system diagnosis and check-up, troubleshooting, monitoring, back-up, and restore

Qualifications:

• Graduate of Information Technology, Computer Science, or any related course
• FRESH GRADUATES ARE WELCOME TO APPLY!
• Experience in hardware installation, troubleshooting, and support
• Knowledge in Microsoft 365 Administration portal
• Experience in working with the different operating system
• Knowledge in antivirus and web policy control
• Experience in software deployment is preferred

GROW YOUR CAREER with us and enjoy the following benefits

• 10 Sick leave upon regularization (convertible into cash)
• Free Health Insurance (HMO) upon regularization
• 10 Vacation leave upon the first year of service
• Commissions and incentives
• Annual appraisal (based on performance)
• Load Allowance
• Transportation Allowance (For fieldwork, if applicable)
• Maternity/Paternity leave/Solo parent leave
• Bereavement leave/funeral assistance
• All government-mandated benefits
• Company Activities
• Professional training and development
• Room for promotion and salary increase

COMPANY ADDRESS: 47 Kamias Road, Barangay Pinyahan, Quezon City.

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Quezon City: Reliably commute or planning to relocate before starting work (required)