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Corporate Client Analyst - ANZ/SG/HKG
You Lead the Way. We’ve Got Your Back.
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible — and we’re proud to back each other every step of the way.
When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That’s why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day - from curating a unique travel or lifestyle experience to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
Join us now.
How will you make an impact in this role?
- Build meaningful relationship through consultative questioning to ensure added value for our customers whose account payment are overdue
- Offer custom solutions and negotiate a positive outcome for the customers and American Express using a “can do” attitude
- Make decisions based on risk assessment and card member profile
- Gain commitment from the customers to making payments on their overdue account and enabling them to spend on their American Express card
- Meet and exceed quality goals, compliance regulations and productivity targets
- Handling inbound and outbound calls from our corporate clients whose accounts are flagged as overdue or delinquent using written and verbal communication
- Document necessary information
- Requesting financials from clients whose account are flagged as concern and communicating limit reduction.
- Servicing Australia, New Zealand, Singapore and Hong Kong market.
Preferred Skills:
- High School diploma or 2 year of work experience.
- At least 3 years call center experience, with a minimum of 1 year credit/risk related experience and a background in back office operations
- Experience in handling elite/premium clientele, servicing ANZ/HKG markets
- Hospitality and sales background is encouraged
- Strong analytical and problem solving skills
- Excellent fluency in English (both written and verbal)
- Fluency in Cantonese and Mandarin for Singapore and Hong Kong markets
- Ability to identify and act on issues that may impact customer experience
- Commitment to deliver the highest level of customer service
- A team oriented individual with growth mindset and positive affluence
- Language: English & Cantonese
Additional Details:
- Location: Menara Prestige, Jalan Pinang, Kuala Lumpur office location - Based on the evolving situation with Covid-19, we will conduct a new hire orientation virtually. From there your training and/or work will be remote until the situation with Covid-19 allows us to move back into our building.
- American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives
- At American Express’ discretion this position may be work from home and adjusted back to “in office” at any time
Why American Express?
There’s a difference between having a job and making a difference.
American Express has been making a difference in people’s lives for over 160 years, backing them in moments big and small, granting access, tools, and resources to take on their biggest challenges and reap the greatest rewards.
We’ve also made a difference in the lives of our people, providing a culture of learning and collaboration, and helping them with what they need to succeed and thrive. We have their backs as they grow their skills, conquer new challenges, or even take time to spend with their family or community. And when they’re ready to take on a new career path, we’re right there with them, giving them the guidance and momentum into the best future they envision.
Because we believe that the best way to back our customers is to back our people.
The powerful backing of American Express.
Don’t make a difference without it.
**Don’t live life without it.