Descrição
As a member of the Reliable Team, you will be the first point of contact for our company. To be successful in this position, you should have a pleasant personality, as this is customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This is a Monday through Friday position, but may require some Saturday hours.
You will be Responsible for:
- Receiving orders from customers via mail, phone, or other electronic means.
- Obtaining customers’ details and billing information, and entering the information correctly on the order form.
- Notifying departments when supplies of items are low, or when orders could deplete available supplies.
- Informing customers about prices, shipping dates, and anticipated delays.
- Preparing invoices, shipping documents, and contracts.
- Forwarding information to the correct departments for delivery of the order.
- Inspecting outgoing orders to ensure compliance with customer specifications.
- Reviewing orders for completeness and forwarding incomplete orders for further processing.
- Liaising with production, sales, shipping, warehouse, or delivery personnel to trace or accelerate shipments.
- Recommending merchandise or services that will meet or improve upon customers’ needs.
- Other duties as required
Requirements:
- Proven work experience as a Receptionist, Front Office Representative, Retail Sales or similar role
- Proficiency in Microsoft Office Suite
- Hands-on experience with office equipment (e.g. fax machines and printers)
- Professional attitude and appearance
- Solid written and verbal communication skills
- Ability to be resourceful and proactive when issues arise
- Excellent organizational skills
- Multitasking and time-management skills, with the ability to prioritize tasks
- Customer service attitude
- Excellent communication skills to liaise with co-workers, managers and customers
- Problem solving skills
- Team player with ability to work independently
- Willingness to learn
Working Conditions
- Manual dexterity required to use desktop computer and peripherals
- Overtime as required
We Offer
- Competitive wages and incentives
- On-the-job training
- A dynamic, fast-paced, and challenging work setting
- In accordance with the human rights legislation in Canada, (including the Accessibility for Ontarians with Disabilities Act, 2005), Reliable makes every effort to ensure that employment opportunities are provided in a manner that respects the dignity and independence of persons with disabilities. Please tell Reliable if you require any accommodation to meet your individual needs at any time during the recruitment, assessment, selection or hiring process._
Job Types: Full-time, Permanent
Salary: $17.50 per hour
Benefits:
- Casual dress
- Extended health care
- On-site parking
- Store discount
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- Secondary School (preferred)
Experience:
- administrative: 1 year (preferred)