Descrição
We have an opening for a professional to join our IT support team. In this role, you will be responsible for maintaining and monitoring the IT systems and networks for our organization. You will be tasked with solving technical problems and collaborating with team members across various departments to assist them with their technical requirements.
IT Technical Support duties and responsibilities
- Install and configure software and computer systems.
- Create accounts for new users and assist login problems.
- Troubleshoot and resolve software or hardware issues.
- Guide colleagues or clients thru the process to resolve technical problems in a timely manner using available resources within the company
- Maintain procedures that provide technical support to the entire organization.
- Analyze logs to spot trends and potential issues.
- Participate in meetings to advise on technical requirements.
- Test, evaluate and research decisions about new technology for the business.
IT Support Skills and Requirements
- Associate’s degree in computer science or related.
- 3+ years of experience in a technical role.
- Willingness to solve complicated issues and see projects thru to completion.
- Analytical skills to solve problems.
- Team-oriented.
- Strong interpersonal and relationship-building skills.
- Ability to manage time and effectively prioritize projects.