EMPREGO

Receptionist

Tsebo Group-Durban, África do Sul

About Us:
Tsebo Facilities Solution is looking for a Receptionist who will be responsible to ensure that the service deliverables executed is of the highest degree of Workplace Management quality, ensuring all necessary documented controls are instituted, communicated, and maintained. Provide the front office role for the Client to all Client guests/visitors, whilst proactively managing the entire facility, ensuring maximum cleanliness and availability for the client and their visitors/guests. Including but not limited to: Meeting room, Demo Room, Kitchen, Bathroom, stationery stock and general office operations.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients’ needs. DOWNLOAD OUR ONE-PAGER to find out more about who we are in a nutshell.

Duties & Responsibilities:

  • Oversee the Operations ensuring that the highest levels of customer serviceare adhered to and delivered by Tsebo and all its service providers
  • Investigate and resolve complaints raised with a sense of urgency and report to gthe local TFS Senior Receptionist Supervisor
  • Strategizing and monitoring of daily activities of the cLients faciliity
  • Indentify opportunities to update or improve customer service procedures and make recommendations to the TFS Senior Receptionist Supervisor
  • Report daily to the TFS Senior Re ceptionist Supervisor on all issues encountered and proactively identify areas for improvement in support of improving Client/visitor experience

Operational management

  • Produce, manage and operate the daily/weekly Cleaning schedule to ensure maximum availability of the facility.
  • Proactively manage Clients expectations with regards daily/weekly/Monthly events within the Facility
  • Ensure all Access COVID Protocols are implemented and adhered to, ensuring Client and guest/visitor health and safety.
  • Propose/motivate, manage, assess, optimise the strategic implementation of Workplace Receptionist practices, ensuring the successful implementation of said initiatives and report accordingly.
  • Document/evidence improvements instituted, either: efficiencies, Client/Visitor/Guest experience improvement, etc.
  • Demonstrate a thorough understanding of the Client specific telecommunications/computerised systems utilised within the Clients Contract, ensuring that sufficient training is obtained from the Clients IT support team and formulate a relationship in times of technical support requirements.
  • Ensure that the Telecommunications PABX/switchboard is strictly attended to during contractual hours
  • Attend daily/weekly/monthly meetings with the TFS Senior Receptionist Supervisor to ensure compliance with the operational activities and specific requirements.
  • Propose operational efficiencies on current operations, whilst identifying innovative and/or creative operational recommendations on improvement of Workplace experience, not limited to Receptionist operations, but to overall TFS operations under the TFS/Clients contract

Human Resource management

  • Adopt the TFS HR culture and live and portray these values at all times.
  • Regularly regular self-assessment ensuring alignment to TFS work standards and ethics.
  • Identify training requirements that will uplift work standard and ensure self-development within the Receptionists role.
  • Utilise all identified TFS resources, albeit multimedia or other TFS Workplace site/s, that may augment current abilities to achieve Workplace experience.
  • Develop and documented Workplace experience, with TFS’s future Workplace contracts in mind.

Skills and Competencies:

  • Above average verbal and written communication skills
  • Interpersonal skills
  • Computer literate (MS Office suite)
  • Management/Supervisory skills
  • Ability to quickly identify and remediate potential problems
  • Organization skills must be of the highest order
  • Experirnce in Front of House and or/customer relations
  • Assertive whilst being respectfulaligned to Clients culture
  • Highly approachable and presentable at all times
  • Ene being able to work energetic and enthusiastic
  • Ability to work under pressure and mullti-task
  • Punctual and reliable at all times
  • Lead by example, whilst being able to work independently
  • Portray and exude a "Can Do" attitude to subordinates and Client/Visiitors alike
  • Ability to deal with conflict situations effectively and effeciency

Qualifications:

  • Grade 12 or Tertiary qualification within the Hospitality sector.
  • Concierge, Receptionist and/or related role
  • 2 - 3