Descrição
ITC Business Administrators
Vacancy - Collections Call Centre Campaign Manager/Supervisor
Permanent
Salary: + Basic uncapped commission
Job Purpose
The role of the Campaign Manager is to manager supervisor is to lead, motivated and direct Team Leaders and Debt Collection Agents through effective leadership, ensuring that the Collections /Call Centre process is dealt with effectively and timeously and that the agreed company quality standards and client revenue targets are met.
QUALIFICATIONS & EXPERIENCE REQUIRED
- Minimum Matric qualification is mandatory
- Tertiary qualification or course in management is an advantage
- 3 - 5 years working experience in a medium to large call centre at a debt collection company or financial services.
- 2 - 3 years proven experience as a Collections Campaign manager / Supervisor or in a similar role.
- Sound understanding of collections KPAs and KPIs within an account delinquency life cycle.
- Good understanding of business functions such as HR, Finance, Marketing etc. Working knowledge of data analysis and performance/operations metrics.
COMPETENCIES & SKILLS
- Aptitude in decision-making and problem-solving
- Customer centric
- Excellent interpersonal skills
- Meticulous and detail orientated
- Outstanding organisational and leadership abilities
- Strong analytical skills
- Strong multitasking and cross functional skills
- Excellent Microsoft Excel, Word and PowerPoint skills
- Strong Management skills
Job Type: Permanent
Experience:
- Collections call centre: 3 years (required)