Descrição
This Operations Analyst role with UnitedHealth Group will call on your knowledge, your energy and your commitment to making health care work more effectively for more people. Today, more and more employers are turning to us for innovative ideas and high levels of performance. Now, we invite you to help us welcome new members as you help to on-board new accounts. You'll be responsible for employer contract loading and member implementation using various databases and/or source documents. Along the way, you'll discover the training, resources and opportunities.
This is a challenging role with serious impact. It's a fast paced, high volume environment that requires you to work independently while maintaining a strong focus on company policies and guidelines. Your accuracy will be vitally important and monitored carefully to ensure our system is correctly coded and that all plan documents are precise.
Primary Responsibilities:
- Prepare client information and plan materials such as administrative documents and customer education materials to enable new client on-boarding and renewals
- Implement clients and members to systems specific to plan design
- Ensure smooth client and member experience by being a Subject Matter Expert and proactively improving implementation processes;
- Troubleshoot client and member issues, identify root cause and partner with functional leads to implement solutions
- Audit contract loads for adherence to quality measures and reporting standards
- Partner with Client Servicing team to answer implementation and enrolment enquiries
- Support operations projects as a Subject Matter Expert to improve operations service and delivery
- Respond to client & broker queries within agreed SLA
- You will be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role, as well as providing development for other roles you may be interested in. _
Required Qualifications:
- Strong experience in on-boarding new corporate clients and members
- Proven experience in a similar role
- A strong eye for detail
- Strong Excel skills (formulas, pivot tables, edit/create spreadsheet)
- Collaboration skills in a matrixed environment
- Communication skills (written and verbal)
- Continuous process improvement skillset and mindset
Preferred Qualifications:
- Experience working with within Domestic or International Health Insurance
- An undergraduate degree or higher
- 2nd European language an advantage
Careers at UnitedHealthcare Employer & Individual. We all want to make a difference with the work we do. Sometimes we're presented with an opportunity to make a difference on a scale we couldn't imagine. Here, you get that opportunity every day. As a member of one of our elite teams, you'll provide the ideas and solutions that help nearly 25 million customers live healthier lives. You'll help write the next chapter in the history of health care. And you'll find a wealth of open doors and career paths that will take you as far as you want to go. Go further. This is your life's best work.(sm)
- Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law._